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Privacy Policy

CLUB DEPORTIVO AITANA TOUR hereby informs of its privacy policy applied to personal data.

Who is responsible for processing your data?

  • Data Controller: CLUB DEPORTIVO AITANA TOUR
  • Tax ID: G16731267
  • Address: Calle La font 23 local 12, 03510, Callosa d´en Sarrià, Alicante
  • Email: info@aitanatour.com

What type of data do we process?

Depending on the products, services or functionalities you wish to enjoy at any given time, we will need to process some data or others. In general, such data will be, as the case may be, the following:

  • Your identifying data: name, surname, ID/NIE or passport, language, country from which you interact with us, etc.
  • Contact data: phone number, postal address, email, etc.
  • Economic and transactional information: Your payment or card data, information about your purchases, orders, returns…
  • Connection, geolocation and navigation data (in case you interact with us from mobile, for example).
  • Commercial information if you were subscribed to our newsletter.
  • Data about your tastes and preferences.

Remember that when we ask you to fill in your personal data to give you access to any functionality or service of the website, we will mark some fields as mandatory, since they are data we need to be able to provide you with the service or give you access to the functionality in question.

For what purpose do we process your personal data?

Depending on how you interact with our website, we will process your personal data for the following purposes:

For the development, compliance and execution of the Purchase Agreement

This purpose includes the processing of your data mainly to:

  • Contact you in relation to updates or informative communications related to the products purchased, including sending quality surveys about the products supplied.
  • Manage the payment of the products you purchase, regardless of the payment method used.
  • Activate the necessary mechanisms in order to prevent potential fraud against you and against ourselves during the purchase process.
  • Manage possible returns once you have made a registration or purchase and manage requests for information about the availability of different registrations or products.
  • Invoice and make available to you tickets, invoices and any other document proving payment for purchases you have made on our Platform.

To attend to requests or petitions you make

We only process the personal data that is strictly necessary to manage or resolve your request or petition.

For your registration on the website

If you decide to register on our website, we need to process your data to identify you as a user of the same and give you access to its different functionalities, products and services that are at your disposal as a registered user.

For marketing purposes

To the extent that you subscribe to our Newsletter, your personal data will be used for the periodic sending of Club newsletters. You should remember that you can unsubscribe from the Newsletter at any time and at no cost, by contacting us through the email of the data controller or following the instructions we will offer you in each of our communications.

Usability and quality analysis for improving our services (Cookies)

If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand the way users interact with our Platform and thus be able to introduce improvements to it.

What is the legitimacy for processing your data?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it:

Development, compliance and execution of the purchase contract

The processing of your data is necessary for the execution of the purchase contract that binds us with you. We understand that the processing of this data is positive for all parties involved when a purchase payment occurs and in particular for you since it allows us to establish adequate measures in order to protect you against fraud attempts made by third parties.

Customer Service

We consider that we have a legitimate interest to attend to requests or inquiries you make to us through the various existing contact means. We understand that the processing of this data is also beneficial for you insofar as it allows us to serve you adequately and resolve the inquiries raised.

For your registration on the website

The basis of legitimacy is the provision of your consent when you register on our website.

Marketing

The legitimate basis for processing your data for marketing purposes is the consent you provide. For example, when you agree to receive personalized information through various means, when you authorize the sending of newsletters, or when you accept the legal bases to participate in a promotional action.

Usability and quality analysis

We consider that we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service.

How long will we keep your data?

Development, compliance and execution of the purchase contract

We will process your data for the time necessary to manage the purchase of the products or services you have acquired and subsequently the legally established periods for compliance with our tax obligations.

Customer Service

We will process your data for the time necessary to attend to your request or petition.

For your registration on the website

We will process your data for the time you maintain the status of registered user (that is, until you decide to unsubscribe).

Marketing

We will process your data until you request cancellation or cancel your newsletter subscription. If you participate in promotional actions we will keep your data for a period of six (6) months from the end of the action.

Will we share your data with third parties?

To fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties that provide us with support in the services we offer you and which we detail below:

  • Financial entities, for payment management
  • Technology service providers that support us
  • Providers and collaborators of logistics, transportation and delivery services.

Additionally, we inform you that we are present on the following social networks: Facebook and Instagram, to keep our followers informed about Club news and services.

You can access these social networks voluntarily and through the links available on the website itself or by accessing directly and on your own from the browser or installed app.

Social network privacy policies

What are your rights when you provide us with your data?

We commit to respecting the confidentiality of your personal data and guaranteeing you the exercise of your rights. You can exercise them at no cost by sending us an email to our address info@aitanatour.com, simply indicating the reason for your request and the right you want to exercise.

In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

  • Ask us for access to your data that we have.
  • Ask us to rectify the data we already have.
  • Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to process it as we have previously informed you, or when we no longer have legitimacy to do so.
  • Ask us to limit the processing of your data.
  • If you have provided us with your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time.
  • On the other hand, when the processing of your data is based on our legitimate interest, you also have the right to oppose the processing of your data.

Finally, we inform you of your right to file a complaint with the relevant data protection control authority, in particular, with the Spanish Data Protection Agency: https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

Data processing on the day of the march and publication of the participants list

On the occasion of organizing the march, the Club will process the data of registered participants with the purpose of facilitating registration management and offering the best service during the event. For this, and with a strictly organizational character, a list accessible through the "My Bib" section will be published on the website, where participants can consult their bib number, name, ID, federation and additional services contracted.

The data will be processed with adequate security measures to guarantee their confidentiality and integrity, and will be available only during the time necessary for the correct management of the event. Participants may exercise their rights of access, rectification, deletion, opposition, limitation and portability by contacting the Club as detailed in this policy.

Changes to the privacy policy

We may modify the information contained in this Privacy Policy when we deem it convenient. If we do so, we will notify you through different channels through the Platform, or we will even communicate it to your email address when the change in question is significant for your privacy, so that you can review the changes, evaluate them and, if appropriate, oppose or unsubscribe from some service or functionality.

Cookie information

We use cookies and similar devices to facilitate your navigation on the Platform, know how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookie Policy to learn in greater detail about the cookies and similar devices we use, their purpose and other information of interest.